Return and Exchange Policy

1. Scope of Application

This policy applies to all non-customized Pixiu jewelry and home ornaments (including crystal, cinnabar, silver, and fragrant wood materials) sold on “9988.info“. Customers are entitled to a 7-day no-reason return and exchange service from the date of signing for the goods (based on the logistics signing time).

2. Conditions for Return and Exchange

Product Integrity:
  • The product itself, accessories (such as gifts), packaging boxes, and protective bags must remain intact, without damage, stains, signs of use, or secondary processing traces.
  • For silver jewelry, tags and labels must not be removed, and there should be no oxidation or scratches caused by wearing on the surface.
  • For crystal/cinnabar products, the chains and beads must be free from breakage, deformation, or artificial modification of the weaving structure.
  • For fragrant wood ornaments, the base and carved patterns must be free from wear and stains, and the packaging protective materials must be complete.
Required Documents:
  • Order number, receipt proof (express waybill), and complete product invoice (if applicable) must be provided.
Exceptions (No Return/Exchange Applicable):
  • Products damaged due to improper use or storage by the customer (e.g., material deterioration caused by prolonged exposure to chemicals or high-temperature environments).
  • Products not sold by this platform (e.g., resold or purchased through third-party agents).
  • Special products that are not eligible for no-reason return under legal regulations (currently none; all products on this platform are covered by the 7-day no-reason policy).

3. Return and Exchange Process

Online Application:
Log in to your account → Go to “Order Records” → Select the relevant order and click “Apply for Return/Exchange” → Fill in the reason and upload real photos of the product (clearly showing the overall and detailed condition of the product).
Review and Confirmation:
Customer service will complete the review within 24 hours. Upon approval, the return address and operation guidelines will be sent.

 

  • For returns/exchanges due to product quality issues, please additionally explain and provide proof of quality problems (e.g., photos/videos of cracks, wrong versions, or material discrepancies) during the application.
Returning the Product:
  • Use the original packaging or sturdy packaging materials to protect the product from damage during transportation.
  • Clearly indicate the order number and reason for return/exchange on the return waybill. It is recommended to choose a trackable courier service (e.g., SF Express, ZTO Express).
Inspection and Processing:
Upon receipt of the returned product, we will complete the inspection within 3 working days:

 

  • Return: After successful inspection, the refund will be returned to the original payment account (bank card, Alipay, WeChat, etc.). The arrival time depends on the processing time of the payment institution (usually 1-7 working days).
  • Exchange: After successful inspection, we will prioritize exchanging for the same style and specification. If out of stock, we will contact you to negotiate a replacement or refund.

4. Shipping Fee Responsibility

No-Reason Return/Exchange:
  • The customer shall bear the return shipping fee (it is recommended to prepay; COD shipments will be rejected).
  • If a new address is required for exchange, the customer shall bear the additional shipping fee difference.
Quality-Related Return/Exchange:
  • If verified as a product quality issue (e.g., cracks, wrong delivery, material discrepancy), we will fully reimburse the return shipping fee (please retain the courier fee proof and contact customer service for review and refund via transfer).

5. Special Notes

Size/Style Issues:
Detailed size parameters (e.g., bracelet circumference, ornament specifications) are provided on the product page. It is recommended to measure and confirm before purchase. If returning/exchanging due to size mismatch, the product must meet the integrity conditions, and the customer shall bear the shipping fee.
Color Difference Issues:
Product images are taken in kind, but slight differences may exist due to monitor color variation or shooting light. Such cases are not considered quality issues, and the customer shall bear the shipping fee for return/exchange.
Rejection Scenarios:
We reserve the right to reject returned products that do not meet the integrity conditions, lack order documents, or are COD shipments, and will contact the customer for negotiation.

6. Contact Us

For any questions during the return and exchange process, please contact customer service.

 

Commitment: We adhere to the principle of “integrity management” and strictly fulfill our return and exchange obligations to protect customer rights. Any policy adjustments will be announced in advance on the website bulletin board; please check regularly.

 

9988.info reserves the final right to interpret this policy. The latest published terms shall prevail.